Returns and Exchanges

Yara Brazilian Hair Extensions is committed to providing high-quality products and services to our customers. In the rare instance that you may find dissatisfaction with our products and need to request a return or exchange, please refer to our Return/Exchange policy below. 

Yara Brazilian Hair Extensions extensions are 100% human hair and are considered a hygienic product by law. For the safety of the public and our customers, products cannot be returned or exchanged if they are opened or tampered with.

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Purchases made through our online website can be returned if the following conditions are met:

• Order is within 30 days from the purchase date.

• Item is in its original condition and can be resold.

• Item is unopened or tampered with and in its original packaging.

• Items that are refunded in the form of original payment will be charged a $10 restocking fee. 

• Items returned for store credit or exchange will not be charged a restocking fee.

• Customers are responsible for shipping charges to and from Yara Brazilian Hair Extensions unless the product is defective or was shipped incorrectly.

• All shipping costs are non-refundable.

• All clearance items are final sale.

 

To start a return for a purchase made through our online website, use our RETURN link.

If the item was bought directly from a distributor and needs a return or exchange, please contact the distributor for their return/exchange policy. For questions regarding your return please contact customer service at +1(303)946-6197 or email info@yarabrazilianhair.com

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•  Once a return is requested you will receive a confirmation email with the next steps for the return.

• A printable prepaid return label and return number will be issued (shipping fee will be deducted from return credit).

• A confirmation email will be sent when the item is processed.

• Please allow 5-7 business days from when the item is received to process.

• We can only accept returns with our prepaid return label. The original invoice must be included in the package.

• Package must be postmarked and returned within 7 days from receiving the return label.